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Worldwide free shipping | 30-Day return policy | Happiness guaranteed! ☾₊‧⁺˖⋆

    Ask & You Shall Receive...

    FAQ

    All our orders are shipped after processing (1-2 days after the order date). After processing, the the order will arrive 7-14 days from the shipment date, depending on the availability of the carrier provider and location. We apologize if there are unforseen delays in the shipment because customs clearance/inspection or transportation delays caused by the carrier service. Thank you for your understanding.

    Yes absolutely! We will send you an email containing your tracking info as soon as your order has been processed and shipped. You should receive this info within 2 days of placing your order.

    We ship worldwide! And if you don't find your country in the shipping options - please contact us and we will see what we can do!

    Import taxes, duties, and customs fees may be charged once the parcel arrives at the destination, depending on the country. These charges are determined by the customs office of the specific destination.

    Payment of these charges and taxes is the recipient's responsibility and will not be covered by us. For further details on charges, please get in touch with your local customs office.

    If you need to cancel, change the shipping details or items for your order, please email support@curiously-curated.com within 24 hours of your order. Please note that any orders that have already been packed or shipped cannot be changed.

    We reserve the right to accept or decline an order at any time, or any portion thereof, in our sole discretion.

    We have a 30 Day return policy on all of our items (the 30 days starts once your item has been delivered). If you wish to get a refund on your items(s), please contact our 24/7 customer service at support@curiously-curated.com. We will reply to your inquiry as soon as possible. For further details - please refer to the section on our Refund Policy.

    Yes, all return shipping fees are the responsibility of the customer.

    We will ship out a new product for you free of charge. Contact us at support@curiously-curated.com and provide us with a picture(s) of the damaged item/part.

    All refunds will be credited to the original form of payment. Refund times are generally issued within 7 to 10 business days after we receive the returned item. Please contact your card's bank to inquire when the credit refund is posted to your account. Due to varying banks, it may take several weeks before a credit is issued to your account.

    We adhere to the highest industry standards to protect your personal information.

    Your credit card information and personal details are encrypted during transmission using the 128-bit SSL (Secure Sockets Layer technology), the same level of encryption used by large banks worldwide.

    We use Stripe® to process credit card payments. Your information is only used to complete the requested transaction and is NOT subsequently stored.

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